For Technical Assistance from our support team you may be required to download TeamViewer so our support engineer can see your desktop screen. TeamViewer is a safe and easy way to connect people, places and things around the world on the widest array of platforms and technologies.

Click here to download TeamViewer

After you download and execute the TeamViewer application you will see a screen that looks like this:

Follow the instructions from your support engineer and he/she will help you.